Trusted by UAE institutions, courts, and global brands
Over the phone interpretation services connect a qualified interpreter to a live call within minutes, so two or more parties who do not share a language can complete a conversation without delay. In Dubai, Abu Dhabi and across the UAE, Sim Trans provides telephone interpretation services for hospitals, police stations, banks, embassies, hotels, HR teams and contact centres. Every setting where language barriers appear on a phone line and a written translation is too slow to help.
Sometimes searched for as phone translation service or telephone translation services, the correct term for spoken language conversion is interpretation, not translation. Our remote interpreters cover both voice-only and video-based work, and OPI is the voice-only branch of our remote interpretation service offering.
This is voice-only interpretation. No video, no booth, no travel. The interpreter joins a three-way call, listens to each speaker, and renders the conversation accurately in real time. For video-based remote work, see our video remote interpretation services. For conference-scale real-time work across booth-equipped venues, see our simultaneous interpretation services.
Sim Trans has run telephone interpreting assignments for UAE hospitals, government bodies, law firms and multinational contact centres since 2006, operating as both an OPI agency and a full-service interpretation provider. Our roster of 500+ interpreters globally covers 750+ language pairs, with deep coverage of the South Asian languages that UAE workforces actually use. Hindi, Urdu, Tamil, Malayalam, Punjabi, Bengali, Sinhala, Nepali and Tagalog are handled by native-speaker interpreters trained for sensitive phone work.
Every OPI assignment is matched to an interpreter with the right subject knowledge and dialect register, so the first words on the call are already in the terminology your room needs. That is how our interpreters work. Selection before speed, not the other way around.
Sim Trans handles over the phone interpreting services across every setting where a UAE phone line carries a multilingual conversation. Each use case below comes with interpreters trained for that specific room. Pick the scenario that matches your call, or speak to a coordinator for the right interpreting solution.
Phone interpreter services for DHA, MOHAP and DoH Abu Dhabi-licensed hospitals and clinics, where language access drives patient outcomes. Used for triage calls, consent conversations, discharge instructions and telehealth consultations. Linguists are qualified to meet UAE licensed-facility standards and trained in clinical terminology. Female interpreters available on request for sensitive medical calls.
MoJ-accredited interpreters joining police station interviews, public prosecution sessions and urgent legal consultations by phone. Dubai Police, Abu Dhabi Police and federal authorities have used Sim Trans phone interpreters for detainee statements, witness calls and after-hours hotline support. The same accreditation that covers our courtroom work makes phone interpretation admissible in formal proceedings.
Phone interpreters for UAE government bodies, municipality hotlines, immigration enquiries and embassy citizens' services. Used by consular teams for distress calls, document enquiries and emergency communications, including the rare languages most diplomatic posts struggle to source on demand.
Telephone interpretation services for ADGM, DIFC and mainland-licensed banks, insurers and third-party administrators. Handles account verification, fraud calls, compliance interviews, first notification of loss, motor incident calls and medical claims. Subject-routed to interpreters familiar with financial and insurance terminology, not generic call-handling.
Phone interpreter for board calls, cross-border deal conversations, supplier negotiations and remote vendor management. Suits any business meeting where one or two parties join from a different country and a video link is unworkable. Confidentiality protocols and NDAs available on request.
OPI services for hotel front desks, concierge lines, and guest service escalations across UAE properties. Used by reception teams for check-in disputes, in-room medical incidents and complaint handling, keeping customer service intact when a guest does not share a working language with staff. Phone-based language support extends from front desk into in-room emergencies.
Phone interpretation for disciplinary meetings, grievance interviews, onboarding sessions and workforce communications with multilingual UAE staff. Strong on the South Asian and Filipino languages that dominate UAE blue-collar and service-sector teams, with female interpreters available for sensitive HR conversations.
No interpreter on the line? Your call stalls
Sim Trans connects a phone interpreter within minutes for hospital triage, police interviews, customer hotlines, and last-minute business calls across the UAE.
Our legal OPI interpreters are recognised by the UAE Ministry of Justice and used regularly by Dubai Police, Abu Dhabi Police and public prosecution offices for phone-based statements, witness interviews and urgent legal consultations. The same accreditation makes the interpretation usable in formal proceedings where unqualified work would be rejected.
Phone interpreters working with UAE hospitals and clinics are matched to DHA, MOHAP or DoH-licensed facility standards, with clinical-terminology training for patient triage, telehealth, consent and discharge calls. Female interpreters available on request for medical, family law and HR-sensitive conversations.
A phone interpreter joins the call within minutes for common languages and shortly after for rare languages, including out-of-hours requests handled by our on-call team. No queueing, no transfer chain. A single coordinator handles routing from the moment your call comes in.
Arabic and English handled in-house every working day. Beyond that, 750+ language pairs including Hindi, Urdu, Tamil, Malayalam, Punjabi, Bengali, Sinhala, Nepali, Tagalog, Mandarin, Russian, French and German. The languages UAE business, healthcare and government work actually need at the end of a phone line.
One coordinator handles onboarding, language coverage, billing, briefing and escalation. Enterprise call centres get a test call before going live, fixed contacts, and an agreed escalation path. Not a generic switchboard. Routes through to the wider interpretation services team for any non-phone work that comes up.
Booking a phone interpreter is rarely just about the language. What separates the best over the phone interpretation services from the rest is the interpreter ensuring the meaning carries on a line that has no body language to fall back on, the right subject expert being available when you actually pick up the phone, and the call being handled with the same confidentiality as an in-person meeting. Three preconditions for effective communication on a voice-only line. Sim Trans delivers all three as one workflow. A single account manager runs the assignment from the first test call to the final invoice, so the language side of your phone work never becomes your problem.
What our clients say
Very professional and fast. Acceptable pricing! Recommend for any translations!
Very professional,polite and fast service, can only advise really,nothing else and will come back again
fast online translation with good price👍
Fast and easy to communicate service!
Highly recommend Sim-trans Legal Translation in Abu Dhabi — fast, friendly, accurate, and great service for certified/legal translation in Abu Dhabi or Dubai.
The best place you can deal with
Excellent, professional, and reliable legal translation and interpretation service in Abu Dhabi — accurate, detail-oriented, on-time delivery with smooth communication. Highly recommended.
I used Sim Trans for translation of birth certificate. Very helpful and very fast service. Awad was thoughtful and helpful with all my questions. Great job.
I've recently worked with Sim-Trans for a last minute project and they have delivered excellent services in no time. Their staff are very professional, and were helpful in all times. To both Ahmeds at Sim-Trans, thank you very much. And a big thank you to Ahmed Salama for last minute crisis management.
Always very quick and on point Mohamed Metwally
Sim Trans supports 750+ language pairs by phone, with Arabic and English handled in-house daily. Strong depth in Hindi, Urdu, Tamil, Malayalam, Punjabi, Bengali, Sinhala, Nepali, Tagalog, Mandarin, Russian, French, German and Spanish, plus rare African, Central Asian and Eastern European languages on request.
Every interpreter on the Sim Trans roster is assessed for language fluency, subject specialisation, dialect register and phone delivery skill before being added. Legal interpreters carry MoJ accreditation. Healthcare interpreters meet UAE licensed-facility expectations. References, sample calls and confidentiality undertakings form part of standard onboarding.
OPI service, or interpretation services over the phone, is the live conversion of spoken language between two or more parties on a phone call by a qualified, professional interpreter. The interpreter joins a three-way line, listens to each speaker, and renders the conversation accurately in real time.
Sim Trans runs phone interpreter services for UAE healthcare, legal and police, banking and insurance, government and embassy, corporate, hospitality and HR settings. Each industry is covered by interpreters with subject-matter training, so the call starts in the right register and terminology rather than a generic conversational tone.
Pricing is quoted per brief, not per minute. Sim Trans is flexible on rates and structures the quote around volume, language pair, call type and after-hours needs, with no opaque add-ons after the quote. An over the phone interpretation agency that bills you transparently saves you the worst surprise on the invoice. As an OPI company built around fixed-quote work, Sim Trans matches rates to the job, not the clock
For common languages, connection happens within minutes. For rare languages and out-of-hours requests, the on-call team confirms availability and connects shortly after. Enterprise OPI accounts have pre-routed interpreter panels, which keeps connection times consistent across peak hours and high-volume customer service windows.
Yes. Phone interpreters working with DHA, MOHAP and DoH Abu Dhabi-licensed facilities are matched to clinical-terminology requirements and trained in patient communication. Used for triage, telehealth, consent, discharge and insurance pre-authorisation calls. Female interpreters are available on request for sensitive medical conversations
Yes. MoJ-accredited interpreters join Dubai Police, Abu Dhabi Police and federal public prosecution interviews by phone, including detainee statements and witness calls. The same accreditation that covers our in-person legal work covers the phone interpretation, so it remains admissible in formal proceedings.
Standard coverage is UAE business hours, with an on-call team handling after-hours requests for urgent legal, medical and consular calls. Enterprise OPI accounts can arrange extended or scheduled after-hours cover during onboarding so the right interpreters are on standby for known peak windows
OPI is voice-only. The interpreter joins a phone call and renders the conversation in real time without seeing the parties. Video remote interpretation services add a video link, which suits clinical assessments, signed-document reviews and any setting where visual cues matter. Most UAE callers use OPI for speed, VRI when faces need to be seen, and on-site interpreting when the room itself matters.
Yes. Sim Trans interpreters sign confidentiality undertakings as part of onboarding, and project-level NDAs are available on request. Standard for ADGM, DIFC, law firm and HR investigation work. Calls are not recorded unless the client requires it and authorises it in writing, with secure handling for any recorded files
Send your requirements to a coordinator: languages, call types, expected volume and any after-hours needs. The team confirms a quote, agrees the briefing process, runs a test call where appropriate, and goes live with a named account manager. Sim Trans operates as an over the phone interpretation company built around fixed pricing and named contacts, and is consistently ranked among the best over the phone interpreter companies operating in the UAE
Get a tailored quote from our Dubai team in under 30 minutes.
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